Profile
I am a motivated and enthusiastic individual with a passion for learning and a desire to succeed. With excellent communication and interpersonal skills, I am able to work effectively in a team environment and build strong relationships with colleagues and clients alike. I am also comfortable working independently and taking on new challenges, using my adaptability and problem-solving skills to find creative solutions to complex issues.
Education
Matric
Nationwide School for Academic Excellence Year Matriculated: 2018Bachelor of Business Adminsitration
Maharishi Insitute Year completing: 2023Skills
- Microsoft Office
- Schedule Planning
- Critical Thinking
- Problem Solving
- Excell
- Teamwork
- Communication
- Adaptability
Experience
Call Centre Agent
From 2020 - Current | Digital Solutions GroupAs a Call Centre Agent my responsibilities are assisting customers in placing orders, processing payments, and providing order status updates. Responding to customer inquiries, requests, and complaints promptly and professionally. Providing accurate and up-to-date information about products, services & policies. Escalating complex or unresolved issues to appropriate departments or supervisors for further assistance. Updating customer accounts, contact information, and preferences in the company's database or CRM system. Providing product or service recommendations based on customer needs and preferences.
Settlement Officer Trainee
From 2023 - Current | Imvula Securities tradingAs a Settlement Officer Trainee my role is being primarily responsible for assisting in the settlement of financial transactions, ensuring accuracy, compliance, and timely processing with on-the-job training to develop the necessary skills and knowledge required for more advanced roles within the settlement department.
Assistant Coordinator (FMI)
From 2023 - Current | Maharishi InstituteAs an Assistant Coordinator (FMI) I play a crucial role in supporting the effective functioning of the organization's Facilities Management department. This role involves a combination of administrative, operational, and coordination tasks to ensure that facilities are well-maintained and resources are utilized efficiently. As Assistant Coordinator (FMI) I report to the Facilities Manager or Supervisor.
Certificates
Matric Certificate (2018)
For completing my Matric at Nationwide School for Academic Excellence
Bachelor of Business Adminsitartion (2023)
For completing my Bachelor of Business Adminsitartion course at Maharishi Institute
References
Vuyisani Dumezweni
- Phone: 078-534-4014
Nonhlanhla Mashaba
- Phone: 060-328-0596-
Siphe Koos
- Phone: 065-958-4056
Languages
- English
- Shona
- isiZulu